Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at leveoutdoorco@gmail.com

We offer returns and exchanges within 14 days of the date you received it. Please make sure you put items back in their original packaging before you send them back to us. The product must be unworn and unwashed. All products are subject to inspection once we receive them. Customer is responsible for returning shipping. 

For exchanges, we will ship out the new item once the previous item has been inspected by our team.

Custom items will have a 20% restocking fee

"Final Sale" items are not eligable for returns or exchanges

International orders are not eligable for returns or exchanges

We will work with you on repairs to help you keep your gear in working order. Reach us through the Contact page to get started on a gear repair. Customer is responsible for returning shipping.

Drops: Limited releases of a product. Each new drop is roughly every 4-6 weeks.

Made-to-order: These are custom garments made specifically for you. Our current lead time for custom orders is 3 weeks.

 

Machine wash cold/delicate. Let air dry.